WASHINGTON — Veterans Affairs officials will open a third call center for the Veterans Crisis Line in Kansas in coming weeks, a move that’s expected to add about 100 new personnel to the emergency response service.
The new office will be located in Topeka on the campus of VA Eastern Kansas Health Care System. More than 500 staffers currently operate the around-the-clock hotline out of locations in New York and Georgia.
WASHINGTON — Veterans Affairs officials on Thursday unveiled a new disability claims process they promise will result in decisions within 30 days, potentially shaving months off some veterans’ current wait.
But that timeline doesn’t factor in advance work veterans must do on their own to collect relevant medical tests and service documents. And for now, the new process is only open to veterans looking to upgrade existing disability claims, not new cases.